Where does your coffee come from?
Our awesome roaster hand-picks all of the coffee we send out. He is constantly on the search for new farms, new flavours and better sources for us to partner with. His discoveries are imported back to Hong Kong and then roasted in-house.
Is the coffee single-origin/organic etc.?
We aim to deliver to you the best range of coffees available. Depending on what we find, you can receive anything from a single origin, organic, micro-farmed coffee from Kenya to coffee blended from multiple Brazilian communes to a blend our roaster was experimenting with and found interesting. Regardless of what we send we always strive to keep the quality high.
Do you send the same coffee every month?
We send the same coffee for a period of four weeks before rotating the offering.
Will I receive premium coffee?
Yes. Because we are an online, subscription based service we have low overhead and no retail space rent. We also know exactly how much coffee we will use each month so there’s no spoilage/waste. As a result we pass these savings on to you. Some of our coffees retail for 180HKD per bag+
Can you send coffee for espresso / drip / french press etc?
Yes! Roaster’s Choice leans dark but is very versatile and will work for every brewing method out there. If you prefer a more smoky, chocolatey cup or pull espressos in your home setup then Dark Roast is your best bet. If you’re a purist and want to experience every aroma and nuance in your beans then Light is the way to go.
How much is shipping?
Shipping is free for anywhere in Hong Kong if you select HK Post at checkout!
If you have special requirements or prefer to receive the coffee via SF Express we can do that too. SF Express is free for orders of 500g of coffee or more.
For customers outside of Hong Kong there will be an additional international shipping charge added at checkout.
I'm out of town! I have too much coffee! Can i cancel/pause my shipment?
Do you do refunds/exchanges?
No problem! If you don’t like a coffee or decide you don’t want a coffee accessory we sent to you just let us know why and return it to us. Once we receive the package we’ll refund you the full cost of the item.
How often do you roast & ship coffee?
We roast and ship our coffee every week on Wednesday.
The usual flow is all Subscribers will be billed Friday mornings. We usually receive a few requests/adjustments over the weekend. With all the orders confirmed we send out an email describing the coffee of the week and then start the roast.